Box: Parts, Prices, Shipping and Returns (2026)

Box product photo — Photo: boxcomponents.com

The short version

Box is an online store selling bottom brackets, braking and cranksets, based in the United States. Most prices fall between $17.89 and $84. It takes returns within 30 days.

Worth knowing

30-day return window
Pay-later options at checkout
Phone or live-chat support

Watch for

Shipping costs not stated up front

This guide covers what Box sells, typical prices, and how its shipping and returns work, using what the store publishes on boxcomponents.com. We last checked it in November 2026.

What Box sells

Box splits its catalog into bottom brackets, braking, cranksets, drivetrain, forks, handlebars and headsets. Its catalog feed listed about 249 products when we checked; the biggest groups are hubs (14) and groupset (14).

Most prices run from $4.99 to $370, and the middle half of the range sits between $17.89 and $84. In its own words: “Box Components was created with a rebellious vision and towering objective: to chart new courses and promote forward-thinking products.”

Shipping and delivery

Box doesn’t state shipping costs or times on the pages we could read. The cost usually appears at checkout before you pay; check it there, and ask the store if you need an order by a certain date.

Shipping policy: boxcomponents.com/policies/shipping-policy

Returns and refunds

Return window: 30 days.

Returns policy: boxcomponents.com/policies/refund-policy

Paying, help and company details

Payment options shown on the site include PayPal, Apple Pay, Shop Pay, Affirm and Venmo.
Ways to get help: live chat.
Based in the United States.
In business since 2013, according to the site.
Product reviews on the site are collected with Trustpilot.
Social accounts linked from the site: Instagram, Facebook, YouTube and Pinterest.
The shop runs on Shopify.

Before you buy from Box

Check the motor power, battery capacity and real-world range claims.
Look at local rules: e-bike classes and speed limits differ by state and country.
Find out who services the bike and where to get replacement parts.
Large e-bikes may ship partly assembled; check what tools you need.

Prices we found

A sample of products listed on boxcomponents.com when we last checked. Prices and stock change; the store's site has the current price.

Product	Type	Price
Box Two Prime 9 Chain XPT Zinc	Chain	$24
Level Up Jersey Additional Logo Added		$25
Box Two Alloy Sealed Integrated 45X45 1 1/8" Headset	Bicycle Headsets	$40
Box One Conversion Rear Axle	Hubs	$50
Box One Oversized 31.8 x 1-1/8" Delta Stem	Accessories	$100
Box Two/Three P9 X-Wide Multi Shift Groupset	Groupset	$114
Box Two Prime 9 Gen 2 Derailleur	Bicycle Drivetrain Parts	$142
Box Three 28h 10mm Expert 451mm Rear Wheel	Wheels	$180

Questions about Box

Is Box legit?

Box sells through its own website, boxcomponents.com, and says it has been in business since 2013. It publishes shipping information, a returns policy and contact options (live chat). Checkout supports PayPal, Apple Pay, Shop Pay and Affirm, which give some buyer protection. We can’t vouch for any store, so for a large order check recent independent reviews and the return terms first.

What is Box’s return policy?

The store accepts returns within 30 days. Check the full policy for conditions such as unworn or unopened items.

Where is Box based?

Box is based in the United States, according to its website.

This guide is based on information Box publishes and was checked in November 2026. Links to the store are affiliate links; we may earn a commission at no cost to you. How that works.