Mooncool: Parts, Prices, Shipping and Returns (2026)
Folding, commute and off-road from a shop based in the United States.
The short version
Mooncool is an online store selling folding, commute and off-road, based in the United States. Most prices fall between $50 and $300. It takes returns within 30 days.
Worth knowing
- 30-day return window
- Pay-later options at checkout
- Phone or live-chat support
Watch for
- Shipping costs not stated up front
This guide covers what Mooncool sells, typical prices, and how its shipping and returns work, using what the store publishes on mooncool.com. We last checked it in November 2026.
What Mooncool sells
Mooncool splits its catalog into folding, commute, off-road, fat tire, cargo, kids and check the details. Its catalog feed listed about 47 products when we checked; the biggest groups are electric trike (7).
Most prices run from $15.99 to $1,380, and the middle half of the range sits between $50 and $300. In its own words: “Mooncool has been focusing on high-quality and professional electric tricycles.”
Shipping and delivery
Mooncool doesn’t state shipping costs or times on the pages we could read. The cost usually appears at checkout before you pay; check it there, and ask the store if you need an order by a certain date.
Shipping policy: mooncool.com/policies/shipping-policy
Returns and refunds
- Return window: 30 days.
Returns policy: mooncool.com/policies/refund-policy
Paying, help and company details
- Payment options shown on the site include PayPal, Klarna, Afterpay and Venmo.
- Ways to get help: live chat or email or contact form.
- Based in the United States.
- Product reviews on the site are collected with Trustpilot.
- Social accounts linked from the site: Instagram, Facebook, TikTok, YouTube, Pinterest and X.
- The shop runs on Shopify.
- There’s a rewards or loyalty program.
Before you buy from Mooncool
- Check the motor power, battery capacity and real-world range claims.
- Look at local rules: e-bike classes and speed limits differ by state and country.
- Find out who services the bike and where to get replacement parts.
- Large e-bikes may ship partly assembled; check what tools you need.
Prices we found
A sample of products listed on mooncool.com when we last checked. Prices and stock change; the store's site has the current price.
| Product | Type | Price |
|---|---|---|
| Product Protection Plan (for sale) | shipping-protection | $50 |
| POP Battery （Free with 2 E-bikes） | $230 | |
| TK PRO Battery （Free with 2 E-trikes） | $300 | |
| TK2 Battery （Free with 2 E-trikes） | $300 | |
| TK2 PRO Battery （Free with 2 E-trikes） | $300 | |
| TK1 Folding Electric Trike | electric trike | $1,200 |
| TK1 Fat Tire Electric Trike | electric trike | $1,300 |
| TK2 Folding Electric Trike | electric trike | $1,380 |
Questions about Mooncool
Is Mooncool legit?
Mooncool sells through its own website, mooncool.com. It publishes shipping information, a returns policy and contact options (live chat or email or contact form). Checkout supports PayPal, Klarna, Afterpay and Venmo, which give some buyer protection. We can’t vouch for any store, so for a large order check recent independent reviews and the return terms first.
What is Mooncool’s return policy?
The store accepts returns within 30 days. Check the full policy for conditions such as unworn or unopened items.
Where is Mooncool based?
Mooncool is based in the United States, according to its website.
This guide is based on information Mooncool publishes and was checked in November 2026. Links to the store are affiliate links; we may earn a commission at no cost to you. How that works.
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