VIVI: Parts, Prices, Shipping and Returns (2026)
Mountain eBikes, commuter eBikes and fat tire eBikes from a shop based in the United States.
The short version
VIVI is an online store selling mountain eBikes, commuter eBikes and fat tire eBikes, based in the United States. It ships free on every order and takes returns within 30 days.
Worth knowing
- Free shipping on every order
- 30-day return window
- Pay-later options at checkout
- Phone or live-chat support
Watch for
- You pay return shipping
- Some items are pre-orders
This guide covers what VIVI sells, typical prices, and how its shipping and returns work, using what the store publishes on viviebikes.com. We last checked it in November 2026.
What VIVI sells
VIVI’s shop is organised into mountain eBikes, commuter eBikes, fat tire eBikes, folding eBikes, cruiser eBikes, city eBikes and cargo eBikes. In its own words: “Vivi eBikes for Sale | Vivi offers a full range of affordable electric bikes and accessories!”
Shipping and delivery
- Free shipping on all orders, according to the store.
- Orders are processed or shipped within 1–2 business days.
- Delivery estimate quoted: 3–7 business days.
- Some items are sold as pre-orders, which ship later than in-stock items.
Shipping policy: viviebikes.com/policies/shipping-policy
Returns and refunds
- Return window: 30 days.
- You pay for return shipping, or it’s deducted from the refund.
Returns policy: viviebikes.com/policies/refund-policy
Paying, help and company details
- Payment options shown on the site include PayPal, Apple Pay, Google Pay, Klarna, Afterpay and Venmo.
- Ways to get help: phone, live chat or email or contact form.
- Based in the United States.
- Product reviews on the site are collected with Trustpilot.
- Social accounts linked from the site: Instagram, Facebook, TikTok, YouTube, Pinterest and X.
- The shop runs on Shopify.
Before you buy from VIVI
- Check the motor power, battery capacity and real-world range claims.
- Look at local rules: e-bike classes and speed limits differ by state and country.
- Find out who services the bike and where to get replacement parts.
- Large e-bikes may ship partly assembled; check what tools you need.
Questions about VIVI
Is VIVI legit?
VIVI sells through its own website, viviebikes.com. It publishes shipping information, a returns policy and contact options (phone, live chat or email or contact form). Checkout supports PayPal, Apple Pay, Google Pay and Klarna, which give some buyer protection. We can’t vouch for any store, so for a large order check recent independent reviews and the return terms first.
Does VIVI offer free shipping?
Yes. The store says shipping is free on all orders.
What is VIVI’s return policy?
The store accepts returns within 30 days, and you pay for return shipping. Check the full policy for conditions such as unworn or unopened items.
Where is VIVI based?
VIVI is based in the United States, according to its website.
This guide is based on information VIVI publishes and was checked in November 2026. Links to the store are affiliate links; we may earn a commission at no cost to you. How that works.
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